Although local organizations in Armenia have received extensive support from international donors to improve their fundraising, management and project implementation skills, these inputs have not translated into a significant improvement in organizational performance and service delivery. In fact, most NGOs in Armenia have experienced an overall decline in operational effectiveness over the past decade, according to a 2004 assessment conducted by World Learning. In order to successfully develop organizational performance, both individual skills and the internal management systems that translate staff capacities into outputs must be strengthened.
